Frequently Asked Questions
What areas do you service?
We routinely service New Norfolk, Dromedary, Magra, Lachlan, Molesworth, Collinsvale, Brighton, Bagdad, Mangalore, Old Beach, Tea Tree. Vet in the Valley also regularly travels to Cambridge, Acton, Richmond, and Sandford.
We do monthly travel runs through the Derwent Valley, Southern Midlands, Cambridge, Tasman Peninsular areas. We offer reduced travel charges on these days when minimal consultations numbers are met.
We are happy to do a specific area with prior arrangement and with minimal consultation numbers required.
Wondering when we are next in your area: CHECK OUT OUR TRAVEL DATES HERE
Do you do all animals?
Vet in the Valley is a mobile veterinary service providing comprehensive service for horses, farm animals including alpacas, sheep, cattle, and goats, as well as dogs and cats. We offer a comprehensive equine dentistry service, fully digital ultrasound and radiograph ability for your performance horse needs. We have the ability to complete comprehensive cattle work and are fully equip with ultrasound guided pregnancy testing, electro-ejaculator for bull semen assessment, and we are fully equip for all calving difficulties. Vet in the Valley now has a comprehensive suite of in house laboratory machines which we can use for all animals.
How do I pay you?
We have EETPOS card facilities at both our office and in each car. We do expect payment on the day unless prior arrangements have been made. Please note, as off 2023 we do not run accounts. We are happy to accept VetPay.
Do you have a clinic facility?
Vet in the Valley is proud to now offer the ability to manage more intensive cases and provide our clients more options for our large animal patients at our property in Plenty. We have day yards, stables, round yard, mare and foal paddocks and undercover indoor equine crush. We have some increase ability to see small animals, but please note we are not able to hospitalise or perform anaesthetics on small animals.
What happens if my animal gets sick after hours?
After hours is always tricky! With the growing number of pets, and the shrinking number of veterinary services providing emergency care, there is a fine balancing act in providing support to our clients and animals, and looking after our veterinarians. We are committed to providing after-hours service for the animal of Southern Tasmania, however preference will be given to our clients. We also charge a new client surcharge if you utilise our service and are not a current active client. A current active client is defined as a client that has been seen by Vet in the Valley within the last 12 months.
We also will be requesting that you, where possible, travel your animal closer to us, to reduce our emergency travel. Obviously this will be a case-by-case request.
Vet in the Valley provides an after hour service for all animals however as we do not have a hospital we may recommend that you take your small animal such as dog or cat, onto the Animal Emergency Service. They can be contacted on 1300 302 912 and are located on 37 Derwent Park Road, Moonah.